Privacy Policy
My website address is: https://bccounselling.co.uk
Barbara Cairns Counselling is registered with the Information Commissioner’s Register of Data Controllers (ICO) and as such is required to be transparent about how and why personal data is gathered, recorded, stored, how and when it is deleted.
The personal information I record
Prior to your initial consultation I will ask you complete forms to collect personal information including: Name, address, date of birth, telephone numbers, email address, general health and GP details.
How I store your personal information
All personal information and session notes are stored in a locked filing cabinet and retained for the legal requirement of 7 years, after which time will be shredded. Your contact details such as telephone numbers and email addresses may be stored electronically and backed up in the cloud with a UK based company and deleted one month from your last session. Any emails you send will not be electronically retained and either deleted or printed and placed in your records within one month of sending. All text messages are deleted within one month of sending. Your telephone number may be stored in a mobile phone and deleted one month from your last session.
Confidentiality
All sessions will be conducted in confidence, the date, time, session number and brief notes will be documented. Confidentiality, in accordance with the General Data Protection Regulation 2018 (GDPR), will be maintained and applied to all records with the exception of the following:
- When you have given your permission to share information for example, statistical data
In cases where we have a duty to share information regarding (but not limited to) the following:
- When compelled to give evidence by a court of law
It is considered there is a real possibility of harm to yourself or others or in such instances where information is of such gravity that confidentiality cannot be maintained for example:
- Safeguarding adults (adult protection)
- Safeguarding children (child protection)
- Offences involving children under the age of 18
- In cases of terrorism, fraud or money laundering
Your Permission
I will seek your permission to:
Contact you via your preferred method and will only leave a message with your consent. Share information outside of the above exceptions.
Use anonymous details for continued professional development (case studies or training). Publish any marketing material such as case studies or testimonials including those using a pseudonym.
Website
This privacy policy sets out how Barbara Cairns Counselling uses and protects any information that you provide when you use this website.
By visiting www.barbaracairnscounselling.co.uk website you accept and consent to the terms described in this privacy policy.
By visiting www.barbaracairnscounselling.co.uk website you accept and consent to the terms described in this privacy policy.
Online Contact Form
When you use the online contact form I may collect, use and store the following types of personal data
Name
Telephone Number
Email Address
Information relevant to your referral
Other information you choose to send to us.
What I do with the information you provide via the contact form
I use this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To contact you and assess your needs
Answer any questions you may have
Arrange and send confirmation of your initial consultation
Security
I use this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To contact you and assess your needs
Answer any questions you may have
Arrange and send confirmation of your initial consultation
Cookies
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. I may use traffic log cookies to identify which pages are being used. This helps analyse data via Google Analytics about web page traffic and improve the website in order to tailor it to customer needs. Overall, cookies help me provide you with a better website, by enabling me to monitor which pages you find useful and which you do not. A cookie in no way gives me access to your computer or any information about you, other than the data you choose to share with me. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Your contact information
Additional information
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements